Last updated: Aug 13, 2025

Privacy Policy

This policy explains what data we collect, how we use it, and your choices. It complements our Terms of Use.

1. Information we collect

  • Account data: name, email, password hash, organization.
  • Usage data: actions taken in modules, device info, IP (for security), approximate location (from IP).
  • Billing data: plan, invoices, payment status (we do not store full card numbers).
  • Support data: messages you send us and related metadata.
  • Content you upload: datasets and reports you import to the platform.

2. How we use information

  • Provide, maintain, and improve the platform and modules.
  • Personalize features, troubleshoot, and ensure reliability.
  • Communicate about product updates, billing, and security.
  • Comply with legal obligations and enforce terms.

Where applicable (e.g., EU/EEA), we rely on: contract (to provide the service), legitimate interests (to improve and secure the platform), consent (for optional analytics/marketing), and legal obligation.

4. Cookies & analytics

We use essential cookies for sign-in and security. Optional analytics cookies help us understand usage. You can opt in/out below.

5. Sharing & processors

We may share data with service providers strictly for processing on our behalf (e.g., hosting, email, payments). We do not sell personal data.

6. Data retention

We keep data for as long as necessary to provide the service and comply with legal obligations. You can request deletion at any time unless retention is legally required.

7. Security

We apply technical and organizational measures including encryption in transit, access controls, and audit logging. No method is 100% secure, but we continuously improve safeguards.

8. International transfers

If data is processed outside your country, we implement appropriate safeguards (e.g., contractual clauses) to protect it.

9. Your rights

Depending on your region, you may have rights to access, correct, export, object, restrict, or delete your data. Use the “Request my data” button or contact us.

10. Children’s privacy

The service is not intended for children under 13 (or the age required by your jurisdiction). We do not knowingly collect children’s personal data.

11. Changes

We will update this policy from time to time. Material changes will be communicated via email or in-app notice.

12. Contact

Questions or requests? Email support@zgenomelab.com.